Client Survey

Tell us what you think!


At Cats Only Veterinary Hospital, we care about our clients and their cat(s).  That is why we need your help!  We strive to provide you with excellent veterinary service in a modern, clean, and caring environment.  You can help us reach and maintain this level of exceptional service by sharing your needs, expectations and thoughts.  By completing this questionnaire, you will help us better serve you and improve our hospital.  Thank you for your time and thoughts.

How did you hear about us? (select one)
 
Hospital Sign
Yellow Pages
Which Book?
Website
LocalVets.com
Facebook.com
Recommended from a friend
Who may we thank?
Other (please specify)
 
   
The parking lot / grounds are:
Don’t Agree Neutral Agree
Clean / Litter free
Spacious / Adequate parking
Grounds are well kept / neat
If you do not agree or have comments, please list them here:


 
The reception / waiting area is:
Don’t Agree Neutral Agree
Comfortable
Neat and Clean
Odor-Free
If you do not agree or have comments, please list them here:


 
When I telephoned:
Staff Member I spoke with: (name)
Don’t Agree Neutral Agree
My call was answered promptly
My conversation was professional / courteous / polite
It was easy to make an appointment
I received a convenient appointment
My conversation was handled satisfactorily
My needs / questions were addressed satisfactorily
If you do not agree or have comments, please list them here:


 
The receptionist:

Staff Member I met on arrival: (name)
Don’t Agree Neutral Agree
Greeted me upon arrival to the hospital
Seemed warm and cheerful
Gave me their undivided attention
Answered my questions / addressed my needs
My conversation was handled satisfactorily
Went over an itemized invoice and gave a receipt
On a scale of 1 to 5 (1 is poor; 5 is excellent), I would rate our receptionists:
If you do not agree or have comments, please list them here:


 
Appointments / Office Hours:
Don’t Agree Neutral Agree
Making an appointment was easy
The appointment addressed my need(s) / concern(s)
Office hours are satisfactory
If you do not agree or have comments, please list them here:


 
The technician / veterinary assistant:

Staff Member that assisted me: (name)
Don’t Agree Neutral Agree
Was professional in manner and appearance
Seemed warm and cheerful
Gave me undivided attention
Answered my questions / addressed my needs
Used language that was clear and understandable
On a scale of 1 to 5 (1 is poor; 5 is excellent), I would rate our technicians / veterinary assistants:
If you do not agree or have comments, please list them here:
 
The veterinarian

Doctor I spoke with? (name)
Don’t Agree Neutral Agree
Was professional in manner and appearance
Seemed warm and cheerful
Gave me undivided attention
Answered my questions / addressed my needs
Used language that was clear and understandable
Provided a Medical Plan (Estimate) for services
Explained recommendations clearly
On a scale of 1 to 5 (1 is poor; 5 is excellent), I would rate our veterinarians:
If you do not agree or have comments, please list them here:
 
Fees:
Don’t Agree Neutral Agree
Estimates and fees were explained satisfactorily
Fees are consistent with quality of care
If you do not agree or have comments, please list them here:


 
General Information
Yes No
Do you use Pet Portals?
If YES, what do you like / dislike about Pet Portals?
Did we meet or exceed your expectations?
Are you likely to recommend us to others?
If you do not agree or have comments, please list them here:


 
Services & Products:
Are there any services or products you would like our hospital to offer?
 

What would you like to change about our hospital?
 

Any other comments?
 

Contact
 
Yes No
Would you like us to contact you about this survey? If YES, please provide us with your contact information:
Name:
Phone Number:
E-mail:
 
 
 
 
 
Online Services
Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday		 8 a – 6 p
8 a – 8 p
8 a – 6 p
8 a – 8 p
8 a – 6 p
8 a – 1 p
Closed
    After Hour Emergencies
 
 
1533 DeKalb Street            Norristown, PA 19401            (610) 279-2287 (CATS)
Copyright © 2008 Cats Only Veterinary Hospital. All Rights Reserved

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